Ever get to that place where you’ve had enough of technology? We do, too! So we’ve gone to great lengths to make the Roadrunner Comfort as intuitive to use as possible. But sometimes you need a little help. We’ve tried to put it all here online for you, but we always welcome your contact.
Troubleshooting
Check connection of Yellow and Green wires. Yellow should be connected to the ACL wall wire, also known as ‘hot’. Green should be connected to ACN, also known as ‘neutral’. If these two wires are connected correctly and 120VAC is available, the display will light up.
Assuming you’ve double-checked your entry of the network name and password, the most likely issue is that you’re trying to connect to a Wifi 5 or later network. The Roadrunner Comfort requires Wifi 4. Fortunately, most Wifi 5+ routers also support Wifi 4. You may need to set up the Wifi 4 network from your router.
Is the RC blue pump wire connected to the cooler’s pump? Is the pump relay protection fuse blown? The included spare is 5x20mm 2.5A slow blow.
Press green ‘reset’ button any time the unit doesn’t seem to be functioning properly. All setup is remembered.
Most of the time when it’s hot out the fan will run continuously. But sometimes it switches on and off, especially mornings, evenings, and overnight if left ON. THIS IS NORMAL.
Issues
The display goes black after no touch for a minute or two to save power and avoid unwanted illumination.
Any touch will turn the display back ON. Do NOT use the reset button to turn the display on, that reboots the controller, needlessly delaying your experience.
After turning on, the fan may cycle on and off for 15-20 minutes as the system stabilizes. This is normal and can also happen overnight and in the morning when the controller is set to “Auto”.
Why?
The fan turns on when the sensor temperature exceeds your Set Temperature. If the outdoor air is cooler, the fan runs briefly, stops until the sensor warms up, then starts again, repeating this cycle. In the evening, as outdoor temperatures fall below your Set Temperature, a similar cycling occurs.
When the outdoor temperature is higher than your Set Temperature, the fan mostly runs continuously.
If your cooler is behaving in some way not explained by the above, please contact us and we will help you resolve your problem.
To avoid nighttime fan cycling, set the “OFF time” to turn the unit off at night, and the “ON time” to turn it on again in the morning. However, doing so means that your home may warm significantly overnight as heat radiates inwards from walls warmed up during the day.
The Roadrunner Comfort contains a powerful computer, and sometimes it just needs a reboot. The green Reset (reboot) button is located on the right side.
If a Reset doesn’t fix your problem, please contact us. We’ll get back to you, sometimes within minutes, sometimes longer, depending on how busy we are. We try to get back to you the same day, and will help you solve your problem.
The Roadrunner Comfort uses your home Wifi network to go online once a day to fetch the time of day, correcting any drift in its internal clock. If you do not have Wifi and internet service, you may lose your clock setting if there is a power failure or when you reset the controller. When this happens, you MUST set the clock in order for AUTO operation to function properly.
When there is no Wifi and your controller loses its time setting, you will see this:
Select SET CLOCK, then you will see the Set Clock screen which looks like this:
Slide touch up and down to change the settings, then touch Done.
Features
The Roadrunner Comfort uses a sensor clipped to your air vent to measure the incoming air temperature. It uses that measurement to vary the pump operation and control the wetness of the cooling pads. By doing this it can achieve a near-constant temperature on the incoming air, mostly within +/- 1 degree Fahrenheit. The Roadrunner Comfort is the ONLY evaporative cooler control with Continuus Comfort™.
The color touchscreen works like the one on your phone, making operating your cooler familiar and easy to use. Screens are sorted by function, and colors used to help guide quicker recognition of control functions and differentiate screens.
It’s easy to set times for your cooler to automatically turn ON and OFF. Just tap the blue Option ‘button’ and then select ON or OFF time. You’ll come to a screen with swipe up/down rollers to set hours, minutes, and AM/PM. To disable the ON or OFF time, just tap Clear and you’ll be returned to the Options screen with the selected time (ON or OFF) disabled.
Pause turns off the fan and pump right away, and sets a countdown timer for when it will return to automatic operation (“Auto”).
You can add or subtract 5 minutes, 1 hour or 1 day at a time with each touch of the buttons. Cancel returns you to automatic operation (“Auto” screen).
This lets you set a pause of hours when you leave for work, or days when you leave for vacation, to have it turned back on before you get back home.
Touch control of fan on/off, fan hi/lo, and pump on/off.
Once you’ve connected it to your home Wifi network, the Roadrunner Comfort controller will check every morning between 1 & 6 AM to see if there is an updated version of its software. If it finds one, it will automatically update itself. This means that it will always stay up to date with the latest features and the best possible performance and security. Without you having to ever think about it. Or pay a fee.
Some homes have a single-wide control box mounted sideways. So we make allowance for that. The Setup screen includes a control for switching between horizontal and vertical display orientation. This makes it compatible with virtually every swamp cooler control installation.
We guarantee the Sensor battery will last at least 3 years, but we expect it to last 5+ years.
An early low battery warning gives you plenty of time to acquire a replacement so you can enjoy uninterrupted cooling.
Made in New Mexico where evaporative cooling is ubiquitous. Enclosures are 3D printed in Los Ranchos of compostable PLA plastic except the back and two small internal parts that need to withstand higher temperatures. The overseas-sourced electronics are assembled and tested in Los Ranchos. We do extensive life testing and quality testing to make sure that every unit performs as our customers expect and deserve. If there is a problem with your Roadrunner Comfort, we are here for you.